The world today is undergoing an ever-increasing pace of change. We are in a golden age when new technologies have the capability to make an impact on every aspect of our society and its future.

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As a market leader in HR software, SAP SuccessFactors recognizes that this pace of change has created a notable shift in the workforce. SAP SuccessFactors President and Chief Product Officer Meg Bear says, “our workforce has a new voice in the market about how they want to work, and they have a voice about how they contribute to work”.

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In order to build more sustainable workforces that can continue to adapt to changing demands over time, businesses need to truly value and make a deeper connection with every worker. SAP SuccessFactors introduced a new market category called human experience management, or HXM, to expand on the existing human capital management category to meet the rapidly changing demands of people and business today. HXM shifts from top-down, HR-driven processes to cloud technology that puts people at the center of business. It brings together cloud technology, intelligent data, and employee driven solutions to deliver individualized experiences that empower people to thrive at work.

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Bear explains this shift: “When we talk about experience, we mean giving each person a voice in how they show up for work and how work shows up for them. It’s my relationship with my manager, it’s my relationship with the organization, it’s the passion that I bring to the vision of the organization. Each of these pieces informs and creates my experience at work. We see this as an opportunity for every business to make a deeper connection with their workforce.”

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The SAP SuccessFactors HXM Suite is the most comprehensive and global HR software suite, helping customers manage their core HR and payroll, talent management and employee experience, workforce analytics, and more. By reimagining these processes with a people-first mindset, SAP SuccessFactors is helping its customers to drive meaningful HR and business transformations and future-proof their workforces.

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Cassie McBride, Vice President and General Counsel for San Jose Sharks & Entertainment shared: “[SAP] SuccessFactors is an integral part of our business strategy moving forward. We are now able to look to the future using a single source of data to move the needle on our hiring decisions. We are taking a critical look at all of our workflows including the onboarding process, recruitment efforts, and really trying to streamline and centralize so that way we can have a different level of sophistication in our employer relations.”

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Building Sustainable Workforces and Profitable Businesses

Core to human experience management is the belief that “people sustainability” should be core to every business – stretching from diversity, equity, inclusion, and belonging (DEI&B) to safety and wellness to learning and growth. One way that SAP SuccessFactors is helping drive people sustainability is by using intelligent data to recognize and understand each person’s whole self – their strengths and capabilities, work styles, and passions and interests.

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“The whole self model is the foundation of what the employee relationship should look like within an organization,” says Charlene Li, Chief Research Officer of PA Consulting. “When we bring all these different points of view, we can maximize the human potential of what each person can contribute.”

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The whole self model provides the data for several new innovations, including SAP SuccessFactors Opportunity Marketplace, which helps individuals find projects, roles, learning courses, dynamic teams, and mentors that align with their personal interests and passions. Not only does this help organizations ensure the right people are in the right roles at the right time, it also gives people agency to take on opportunities that align with their interests and passions.

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“When I hear the words ‘whole self model’, I feel so inspired,” says Li. “Because finally someone is going to see all aspects of me...I am going to be seen for everything that I can bring. When I can truly do that, I can reach all of the potential that I can bring into an organization.”

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‍By placing the emphasis on the individual, organizations can drive a future of work that is sustainable for people and for organizations. As Bear explains, “we are putting people at the center to create the workforce and the kind of work that we all want to be part of.”