The country of Zambia achieved middle-income status in 2011, throughout the first decade of the 21st century the Zambian economy was one of the fastest growing in Africa, with the economy recovering by approximately 3.3% in 2021 due to the rise of copper prices, improved post-election market confidence and the continued advancement of agriculture.

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The development of customer centric financial services has been paramount in the recovery of the country’s economy. Zanaco is one of Zambia’s leading financial service providers, providing innovative and efficient customer focused solutions, and the highest quality of customer service.

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“We’re an indigenous bank born and raised in Zambia, we understand the Zambian people, we understand the Zambian culture. This is what has helped our customers to come to us, and it really does separate us from our competitors.”

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In 2021 the company recorded their highest after tax profit with a 35% growth, further progressing the company’s market leadership and customer choice.

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Zanaco’s growth can also be attributed to their 2021 strategic product and service delivery of steadfast customer solutions, and the developments of educational banking security initiatives, to increase their customers cyber maturity and comfortability in using the technology, while ensuring customer data protection and continued commitment to the changing needs of customers.

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“We continue working with community schools, with the government in driving financial literacy and making sure that each and every Zambian is financially educated.”

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Agricultural advancements

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One of Zanaco’s areas of focus is the support of agricultural development in Zambia, unparalleled in their approach to aiding emergent and commercial farmers through efficient and industry leading solutions.

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Zanaco’s work with emergent farmers remains one of the leading innovations in agriculture finance for the country and region. They provide banking services and products to farmers below commercial level but above the small scale category, enabling farmers the opportunity for advancement into the commercial market, this in turn benefits the country's agriculture sector and economy.

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The company’s work with commercial farmers see the delivery of structured cash flow based solutions, a critical foundation in agriculture financing. Their specialisation in livestock and crops in the commercial market continues to remain a beneficial and unmatched business model in the sector.

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“Zanaco has prided themselves as being one of the banks that pioneers and encourages doing business outside the branch. We are partners in development and we are helping government to push the government agenda in terms of being used as a channel to help in the farmer inputs support program”

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Zanaco is dedicated to continuing their accelerated journey to becoming the top transactional customer centric bank in Zambia through innovative customer efficient solutions and maintaining beneficial and committed relationships with customers.

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The company continues to prosper in the financial service sector while aiding the development of Zambia’s economy, securing their position as one of the country's leading industry innovators.

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“It's a very much a human interaction. It's not just a business interaction so professional while still being sort of down to earth and very human.”

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